1. Introduction

This Privacy Policy explains how Soul AI (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our mobile application, website, and related services. Soul AI is an AI-powered video creation app that allows users to upload images and generate AI-generated animations, transformations, and visual effects.

By using Soul AI, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please discontinue using our services.

1.1. Definitions

• Account means a unique profile created by you to access our Service.

• Website refers to our online site accessible from soulaifun.com or related domains.

• Personal Data means any information that identifies or can identify you.

• Service Provider means any natural or legal entity that processes data on behalf of Soul AI.

• Usage Data means data collected automatically such as device information, app events, crash logs, and interaction analytics.

• Third-party Social Media Service means services such as Apple, Google, Meta, TikTok, or any platform through which you may sign in or share content.

2. What Data We Collect

Soul AI collects different types of data to provide and improve our services. The information we collect depends on how you interact with the app and what features you use.

2.1. Information you provide to us

When using our app, you may provide personal information voluntarily. This includes:

• Your uploaded photos, images, or content used for AI video generation.

• Account information such as email, username, or profile data (if applicable).

• Payment details when purchasing subscriptions or in-app products (handled securely by Apple and Google — we do not store card information).

• Information shared through customer support messages.

2.2. Automatic data collection

We automatically collect technical and usage information to improve app performance, including:

• Device type, operating system, and unique device identifiers

• IP address, region, language, and time zone

• App usage statistics, interactions, and session duration

• Crash reports, diagnostics, and performance data

2.3. User content and AI processing

Soul AI processes your photos and input data to generate AI videos. This content is:

• Processed securely through our AI generation servers

• Never used to train models unless you provide explicit consent

• Deleted automatically within a reasonable time unless saved by you

2.3.1. AI video generation — what we send and why

When you create an AI video, we send your selected photo to a third‑party AI provider (KIE AI) that powers our video generation. Here is what happens:

• What we send: Only the specific photo you choose for that video. No other images or personal data are included.

• Who receives it: KIE AI, our video generation provider, processes the image to create your video.

• Purpose: Solely to generate the AI video you requested. The image is not used for advertising, analytics, or any other purpose.

• Storage: Your images are not stored permanently. They are used for the generation request and then discarded. We do not keep your photos on our servers or the provider’s servers after the video is created.

• Your control: Before sending any photo to the AI provider, the app asks for your consent. You can choose not to proceed if you do not wish to share the image.

2.4. Information from other sources

We may receive limited data from third-party login providers (Apple / Google) such as your name and email, but only if you choose to sign in through them.

2.5. Face and biometric data

Soul AI does not collect, store, or process any face data, facial recognition data, or other biometric identifiers (such as fingerprints or voiceprints). We do not use facial analysis or biometric data for identification, tracking, or any other purpose. Any images you upload are used only for AI video generation as described in this policy and are not scanned or used for face or biometric recognition.

3. Types of Information

The types of data we collect include:

• Identity information (email, device ID)

• User content (photos, generated videos)

• Technical and analytics data

• Subscription and purchase information

This information is used to operate the app, improve functionalities, secure your account, and provide customer support.

4. How We Use Personal Information

We use your personal data for the following purposes:

• To generate AI videos and process your uploaded images

• To personalize your experience and recommendations

• To improve app performance and develop new features

• To manage subscriptions and verify purchases

• To provide customer support and respond to inquiries

4.1. In emails and contact forms

When contacting us through email or forms, we store the information you provide solely to respond to your request.

5. Price and Taxes

• All subscription prices are displayed in the app and managed by Apple/Google.

• Taxes may be applied based on your region.

Soul AI does not directly handle or store payment information.

5.1. Free Trials

Some subscription plans may include a free trial. You may cancel anytime before the trial ends to avoid charges.

6. Children's Privacy

Soul AI is not intended for children under the age of 13. We do not knowingly collect personal information from children.

7. Data Shared with Third Parties

We may share limited data with third-party providers strictly for app functionality:

• KIE AI — For AI video generation. We send only the photo you select for each video. Images are not stored; they are used for the generation request and then discarded. See section 2.3.1 for full details.

• Analytics and crash reporting tools

• Payment verification services (Apple / Google)

All third-party providers we work with, including KIE AI, implement industry-standard security measures and provide the same or equal level of protection for user data as described in this Privacy Policy. We require our providers to handle your data in accordance with applicable data protection laws and only for the purposes outlined in this policy.

We do NOT sell, trade, or rent your personal data.

8. Security Measures

We implement industry-standard security practices to protect your data, including encryption, secure storage, and limited retention periods.

9. Changes in the Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the application and on our website.

• You will be notified of significant changes.

• Continued use of the app means you accept the updated terms.

10. How to Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@soulapp.fun.

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